T-Mobile Internet, Bellen & TV 750 Glasvezel

Apparatuur 2 keer niet aangekomen... vervolgens helemaal geen apparatuur gekregen, onze tv kabel beschadigd met aanleggen glasvezel kabel. Niks opgelost. Vervolgens monteur aan de deur die wist niet dat er geen apparatuur was. Dus de communicatie onderling mankeerd ook van alles aan! Werd van alles beloofd bleek niks van waar te zijn... Dan krijg je ineens te horen dat het contract is opgezegd (Is door ons niks opgezegd) ga je naar een andere provider die alle fouten van T-Mobile oplost... krijg je te horen dat er ineens niks is opgezegd zitten inmiddels bijna half jaar zonder tv en internet. Willen ze ons door hun fouten onderling, een boete van €75 opleggen.

They outsource absolutely everything, and I don't know what they do other than to tell you what third party you need to call yourself and billing you. This means that it takes weeks for any minor repairs! Going back and forth between waiting on hold for T-mobile and the third parties (all of which can only be contacted during work days between 9:00 and 17:00). It also means that nobody is responsible for anything.

For me, they could not get me connected after one month of signing on, because Guideon installed faulty equipment and refused to troubleshoot it at all! After KPN checked the network was fine, it would take Guideon another month to come with a new modem.

I cancelled my contract after being told by the customer service that I would not be charged the 75 euro cancellation fee due to the circumstances. A couple weeks later (after KPN successfully connected with internet with friendly service as well) T-mobile charged me 420 euro! Stating I breached the contract by cancelling early, that they have no record of customer service filing for any waiver of penalty fees, and that the month for Guideon to send a new installer was a perfectly acceptable amount of time for a repair.

None of this process was acceptable and has caused great amounts of distress.

Pay the extra money, go with a provider who can take responsibility of their services and can actually help if something goes wrong.